Network Operations Analyst (L1 / L2 NOC – Early Shift) - LATAM

SONDA is the largest IT service provider in Latin America, leader in systems integration, support and IT outsourcing. With almost 50 years of experience and in constant growth around the World, and growing so far in in US, as well.

https : / / www.sonda.com / en / home

We are looking for a Network Operations Analyst to join our client’s Early Shift team, providing first-line monitoring and coordination of network incidents across multiple retail locations. This professional will act as the main communication point between the client and the Managed Service Provider (MSP), ensuring timely updates, incident tracking, and clear communication with internal stakeholders.

Location : Nearshore (LATAM)

Work Schedule : Monday to Friday, from 5 : 00 AM to 12 : 00 PM ET

Model : Remote

Key Responsibilities

• Monitor network events and incidents, escalating as needed (L1 / L2 NOC equivalent).
• Coordinate with the Managed Service Provider for updates and resolution progress.
• Communicate incident status, impact, and resolution details to the Early Shift team.
• Track, document, and report network incidents following established SLAs and procedures.
• Support escalation and root cause analysis processes when required.
• Maintain up-to-date records of communication, incident logs, and service documentation.

Requirements

Preferred Qualifications