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Engineer - Support

Engineer - Support

Optiva Inc.Blumenau, Santa Catarina, Brasil
Há 11 horas
Descrição da vaga

It's fun to work in a company where people truly BELIEVE in what they're doing!

  • We're committed to bringing passion and customer focus to the business.
  • # Job Summary
  • The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.

We're one of the few legitimate companies offering jobs that are 100% remote, work from home.

  • We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers.

    • We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.

  • NOTE : Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24 / 7 availability is required
  • Responsibilities and Duties :
  • Take ownership of support incidents and use all available resources and knowledge to resolve them
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets
  • Take emergency call rotations every few weeks, where 24 / 7 availability is required
  • Eligibility criteria :
  • 2-3 years experience in a telco technical role - preferably in Support / Managed Services
  • Fluent in English (written and spoken)
  • Proficiency Linux / Unix platforms administration
  • Excellent problem solving and troubleshooting skills
  • Degree in Computer Science or Engineering
  • Ability to take emergency shifts every few weeks
  • Technical Skills required :
  • Knowledge in Linux and / or Unix administration, basic networking knowledge and practical understanding of TCP / IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server)
  • Familiarity with HP server remote administration and / or Dell / EMC storage devices is a plus
  • Familiarity with telecommunications protocol standards (especially Diameter and SS7 / SIGTRAN) is a big plus
  • Familiarity with telecom BSS products is big plus
  • Shell script writing for simple tasks / debugging is a big plusnce with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.
  • Soft Skills required :
  • Ability to communicate confidently with highly technical customers using perfect written and spoken English
  • Customer advocacy, empathy and keen attention to detail
  • Knowledge base article and playbook preparation for building up team reference documentation

    • #J-18808-Ljbffr

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    Support Engineer • Blumenau, Santa Catarina, Brasil