Head of Operations

What you are going to do : Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later

Design and implement efficient operational processes and structures to ensure stable performance in the region.

Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.

Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.

Manage team budgets and ensure cost efficiency.

What we expect from you

Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)

Experience in Sales, Contact Center, Customer Support

English and Portuguese proficiency

Stages of interview

HR interview

Case interview with Business Owner

Test task

Test task presentation to Business Owner

Gathering recommendations

Offer

Why us

Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.

Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.

Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.

Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.

Location Options : Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.