Site Reliability Engineer...HCLTech • sapucaia do sul, estado do rio grande do sul, BR
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Site Reliability Engineer...
HCLTech • sapucaia do sul, estado do rio grande do sul, BR
Há 9 dias
Descrição da vagaDeep experience in DevOps and Production Support. Experience in automation and CI / CD practices. Familiarity with cloud platforms (GCP, AWS, or Azure preferred). Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk. Strong troubleshooting skills and ability to deep dive into application issues. Excellent communication and coordination skills across teams.
Your role and responsabilities :
- Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
- Performing deep-dive application troubleshooting and identifying preventive actions.
- Managing CIRS-related requests including deployments, feature toggles, and data fixes.
- Following up on major production incidents and coordinating with cross-functional teams.
- Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
- Writing and improving monitoring scripts and alerts based on incident learnings.
- Handling customer escalations and coordinating with Support & Engineering teams.
- Supporting planned activities and responding to ad-hoc requests from CES teams.
Requirements and Qualifications :
Please submit resumé in English.
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Site Reliability Engineer • sapucaia do sul, estado do rio grande do sul, BR
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