Application Support Engineer – Salesforce & Azure (Specright / PDMS / Interius)

We are seeking an

Application Support Engineer

to provide end-to-end technical and functional support for two enterprise platforms —

Specright / PDMS

(Salesforce-based) and

Interius

(Azure-hosted). This role will be responsible for ensuring smooth daily operations, resolving incidents, maintaining data integrity, and supporting integration enhancements across both systems. Key Responsibilities : Provide Tier 2 / 3 application support for the

Specright PDMS

and

Interius

platforms, managing incidents, service requests, and troubleshooting data and access issues. Maintain and improve integrations between Salesforce-based and Azure-hosted systems; collaborate with middleware teams to configure, test, and monitor API and data connections. Develop, modify, and troubleshoot

Salesforce Data Loader

scripts for bulk data imports, updates, and migrations. Support supplier onboarding, user administration, and role-based access configuration. Collaborate with business and IT teams to analyze issues, validate solutions, and optimize workflows. Participate in integration testing, documentation of technical specifications, and maintenance of operational playbooks. Liaise with vendor support teams (Salesforce, Specright) for escalated issues and platform enhancements. Monitor system performance, identify improvement opportunities, and contribute to continuous process and system optimization. Required Skills & Experience : 5+ years of experience in

enterprise SaaS application support

(Salesforce preferred). Hands-on experience with

APIs (REST / SOAP) , authentication (OAuth / SSO), and

data integration . Experience with

Salesforce Data Loader

or similar ETL tools. Exposure to

Microsoft Azure

environments and integration workflows. Strong troubleshooting, documentation, and communication skills; able to work independently in a global environment. Experience supporting

packaging, supplier, or product data management systems

is a plus.