Site Reliability EngineerHCLTech • são luís, Brazil
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Site Reliability Engineer
HCLTech • são luís, Brazil
Há 9 dias
Descrição da vagaDeep experience in DevOps and Production Support . Experience in automation and CI / CD practices. Familiarity with cloud platforms (GCP, AWS, or Azure preferred). Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk . Strong troubleshooting skills and ability to deep dive into application issues. Excellent communication and coordination skills across teams.
Your role and responsabilities :
- Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
- Performing deep-dive application troubleshooting and identifying preventive actions.
- Managing CIRS-related requests including deployments, feature toggles, and data fixes.
- Following up on major production incidents and coordinating with cross-functional teams.
- Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk .
- Writing and improving monitoring scripts and alerts based on incident learnings.
- Handling customer escalations and coordinating with Support & Engineering teams.
- Supporting planned activities and responding to ad-hoc requests from CES teams.
Requirements and Qualifications :
Please submit resumé in English.
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Site Reliability Engineer • são luís, Brazil
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