Business Analyst - Application Support

IT Support Specialist OpportunityThis role is centered around providing top-notch application support, necessitating strong communication skills in Advanced English.The successful candidate will be responsible for initial troubleshooting, identifying and resolving problems / incidents / service requests with stakeholders.

Key accountabilities include : Troubleshooting complex technical issues;Collaborating with stakeholders to identify root causes and develop solutions;Implementing process improvements to enhance overall efficiency.Preferred qualifications include : Proficiency in .

net development languages;Knowledge of SQL databases;Familiarity with Wintel Server / network infrastructure;Understanding of ITIL processes;Experience with ServiceNow and Jira tools.A proactive and learning mindset is essential for this role, as the ideal candidate will be eager to expand their skill set and contribute to the growth of our organization.