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Tech-Savvy IT Support Specialist...

beBeeTechnicalSão Paulo, BR

Há 12 horas

Descrição da vaga

IT Support Engineer Position Overview

We are seeking a dedicated and proactive IT Support Engineer to provide on-site support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

Key Responsibilities

Provide on-site technical assistance for resolving incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop / user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

Expected Outcomes

Operational Continuity Maintenance : Ensure that business processes and local operations remain unaffected during the support period.

Quality of Service : Deliver efficient, timely, and professional IT support with effective problem-solving skills.

Reliable Technical Support : Minimize downtime and interruptions across IT systems and infrastructure.

Documentation and Reporting : Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Requirements & Skills

Proven experience in IT support, helpdesk, or desktop engineering roles.

Strong knowledge of Windows / Mac operating systems, networking basics, hardware, and peripherals.

Familiarity with ITSM ticketing systems and incident management processes.

Ability to conduct preventive maintenance and security checks.

Strong communication skills and ability to interact with end-users at all levels.

Detail-oriented with strong documentation and reporting skills.

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft / CCNA) are a plus.

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It Support Specialist • São Paulo, BR