LatAm Enterprise Account Manager (Mexico, Colombia & Chile)

As an Latam Account Manager, your mission will be to act as a strategic partner to our clients, ensuring continuous value delivery, sustaining long-term relationships, and driving the expansion of our solution within those accounts.

You will be responsible to lead the Account Management strategy for netLex’s expansion across Latin America , driving growth and building long-term relationships with enterprise clients.

What will be your main responsibilities as an Account Manager?

▪️ Strategic account management : Act as the main point of contact for strategic accounts, with a long-term vision and focus on growth;

▪️ Stakeholder relationship : Build trust-based relationships across different levels of the client organization, including executives and technical areas;

▪️ Value and impact analysis : Lead QBRs, measure ROI, and identify expansion opportunities based on data and tangible results;

▪️ Exploring new use cases : Map opportunities and expand the use of the solution as clients’ needs and priorities evolve;

▪️ Proactive risk management and contract renewal : Anticipate potential risks and ensure contract continuity with a focus on value;

▪️ Analytical and consultative mindset : Use data to generate insights, build strong business cases, and support clients’ strategic decisions;

▪️ Internal collaboration with support and operations teams : Navigate effectively within the company to ensure consistent deliveries aligned with client objectives;

▪️ Governance and updated CRM : Record interactions, risks, and opportunities in a structured and transparent way;

To be considered for this position, you must have :

▪️Be a native professional from Mexico, Colombia, or Chile , with deep knowledge of the local business culture and market dynamics;

▪️Advanced / Fluent English is required;

▪️Solid experience in managing strategic accounts, with a track record of working with large companies and navigating complex environments;

▪️Previous experience as an Account Manager, Customer Success Manager, or Consultant in B2B SaaS companies;

▪️Strong analytical skills and command of KPIs, success indicators, and ROI;

▪️High-level communication and the ability to influence strategic stakeholders;

▪️Autonomous, strategic, and results-oriented profile, with critical thinking and a focus on value delivery;

▪️Proficiency in CRM tools (Hubspot, or similar), with organized pipeline management and governance.