Head of professional services - latam (fcc portfolio)

We are seeking a highly skilled and strategic leader to head our Professional Services team in LATAM, focused on our Financial Crime Compliance (FCC) portfolio. This role requires a strong technical foundation to support complex client engagements across cloud and on-premise environments, as well as proven leadership capabilities to coach and develop a high-performing team of consultants.The ideal candidate will be a trusted advisor to our clients, a mentor to our team, and a key contributor to the growth and success of our FCC solutions in the region.Key Responsibilities : Leadership & Team Development

• Lead, mentor, and grow a team of Professional Services consultants across LATAM.
• Foster a culture of excellence, collaboration, and continuous improvement.
• Drive performance management, career development, and skills enhancement initiatives.Client Engagement & Delivery
• Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.
• Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.
• Support pre-sales activities, including solution design, effort estimation, and proposal development.Technical Expertise
• Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening.
• Provide hands-on guidance and troubleshooting for complex technical implementations.
• Stay current with industry trends, regulatory changes, and emerging technologies in cloud and compliance.Operational Excellence
• Define and implement best practices, methodologies, and standards for Professional Services delivery.
• Collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success.
• Monitor KPIs and drive continuous improvement in service quality and operational efficiency.Qualifications :
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 10+ years of experience in Professional Services, with at least 5 years in a leadership role.
• Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.
• Excellent communication, stakeholder management, and problem-solving skills.
• Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).
• Experience working in a global matrix organization.
• Familiarity with agile methodologies and project management tools.
• Willingness to travel across LATAM (up to 15%).
• Fluent in English and Spanish.Candidates will distinguish themselves with :
• Extensive experience with FCC solutions and regulatory compliance frameworks, demonstrating deep domain expertise and the ability to navigate complex client environments.
• MBA or equivalent advanced degree, showcasing strategic thinking, business leadership, and cross-functional management capabilities.
• Proven business acumen, with a track record of driving growth, managing client relationships, and delivering measurable impact in professional services or technology consulting.Location / Work ModelThis is a hybrid position, requiring on-site presence once a week at our São Paulo office (Bela Cintra).