It Technical Lead

Job OpportunityWe are seeking an experienced IT Technical Lead to provide top-notch technical support to our global user base and ensure smooth daily operations across hardware, software, network, and collaboration tools.ResponsibilitiesDesign, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN / Wi-Fi), firewalls for office hubs, and ensuring security compliance.Lead IT infrastructure projects for a distributed workforce, focusing on high availability, performance, and security.Manage Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.Drive automation initiatives using scripting tools or low-code / no-code platforms to streamline workflows and enhance efficiency.Provide expert technical support for global teams across the US, India, LATAM, and Europe.Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.Oversight of the end-to-end IT asset lifecycle for a remote workforce, including procurement, deployment, tracking, and secure decommissioning.Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.Lead remote onboarding and offboarding operations, coordinating with Compliance, People, and Security teams.Contribute to IT compliance efforts within a cloud-native infrastructure.Requirements7+ years of IT Experience, preferably 2 years in a senior role supporting a remote or hybrid workforce.English is required.Proven experience providing exceptional technical support to a globally distributed workforce.Experience supporting Mac, Linux, and Windows platforms in a corporate environment.Strong expertise in networking principles.Demonstrated success in driving automation or process improvements with measurable outcomes.Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.Advanced proficiency in Google Workspace administration and automation.Solid experience with Workspace ONE UEM or other MDM / UEM solutions.Excellent documentation, project management, and cross-team collaboration skills.Prior experience in a startup or fast-paced environment is highly desirable.Familiarity with compliance frameworks.Exceptional written and verbal communication skills.Possion for leveraging AI tools in IT operations.