Customer Success Manager – Brasília

Location : The role requires the candidate to be based in BrasíliaFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan.

Signature drives the right insights and people at the right time - which can make all the difference.

When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations.

They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.

They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health.

This role will also partner across Salesforce to provide a unified Signature experience for their customers.ResponsibilitiesUses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customersMay act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through SignatureSingle point of customer accountability building and maintaining strong, trusted relationshipsDrives Customer Success Score metrics for customers; handles Escalations and Red AccountsPreferred Qualifications and SkillsExperienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and / or Solutions ArchitectureKnowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principlesStrong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customersExecutive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive levelAbility to facilitate difficult discussions and be adept at handling objectionsDegree or equivalent experience required.

Experience evaluated based on the strengths you\'ll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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