Customer Success Manager

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping

restoration companies

gain more referral partners and secure exclusive leads. As a

faith-driven

and

ninja-themed

company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.

Job Overview We’re looking for a

Client Success Manager (CSM)

who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the

primary point of contact

for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires

exceptional communication skills, a strong command of English with minimal accent , and a proactive approach to client engagement.

Key Responsibilities Client Onboarding & Relationship Management :

Guide new clients through the onboarding process, ensuring a smooth and positive experience. Ongoing Support & Strategy :

Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns. Retention & Growth :

Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses. Issue Resolution :

Address client concerns promptly and professionally, working with internal teams to resolve any challenges. Training & Education :

Educate clients on best practices for using our

Marketing Ninjas Lead Engine , powered by

GoHighLevel . Performance Monitoring :

Track client success metrics and proactively reach out to offer guidance and improvements. Collaboration :

Work closely with our sales, marketing, and fulfillment teams using

Slack, ClickUp, and GoHighLevel

to ensure a seamless client experience.

What We’re Looking For Experience :

2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries). Communication Skills : Fluent English speaker

with excellent written and verbal communication skills. Minimal accent

for clear and effective communication with U.S.-based clients. Tech-Savvy : Experience using

GoHighLevel, Slack, and ClickUp

(or similar CRM and project management tools). Comfortable with marketing automation and CRM tools. Problem-Solving :

Ability to think critically and proactively address client concerns. Results-Driven :

Passionate about helping clients succeed and achieving high retention rates. Organized & Detail-Oriented :

Ability to manage multiple clients and tasks efficiently. Faith & Integrity :

A commitment to conducting business with the highest ethical standards.

Why Join Marketing Ninjas? Work with a mission-driven team

that operates with integrity and excellence. Remote work flexibility

– work from anywhere! Opportunities for growth

in a fast-paced, ninja-themed marketing agency. Competitive salary + performance-based incentives. Supportive team environment

with a strong focus on faith, values, and client success.

Ready to Join the Ninja Squad? If you’re passionate about

helping businesses grow ,

building strong client relationships , and

delivering exceptional service , we’d love to hear from you! Apply today and become part of the

Marketing Ninjas

team.

To move forward with your application, please complete this short form : Apply here :