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Customer Support Technician (Hardware & Software)

Customer Support Technician (Hardware & Software)

QuantificareSão Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR
Há +30 dias
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Are you a proactive technical support professional with a passion for medical aesthetic technology?

Quartier Latin is a rapidly expanding importer and distributor of cutting-edge medical aesthetic equipment in Brazil, and we are in an exciting phase of growth! Following the consolidated success of our 2D / 3D imaging camera and its analysis software, we have expanded our portfolio with the addition of an advanced cryolipolysis device.

We are looking for a versatile Customer Support Technician to join our team in São Paulo, SP, Brazil . This is a crucial position responsible for providing specialized technical assistance, training, and maintenance for both our advanced 2D / 3D analysis systems and our new cryolipolysis devices. You will be a key player in ensuring the success and satisfaction of our customers across Brazil and Latin America.

What You'll Do :

  • Provide comprehensive technical support (remote and, when necessary, on-site) for the 2D / 3D imaging software (installation, calibration, analysis) and for the cryolipolysis equipment (operation, fault diagnosis, repairs).
  • Perform practical diagnostics, troubleshooting, and basic to intermediate level maintenance / repairs on hardware components, especially for cryolipolysis devices.
  • Manage software licenses and updates, guiding customers on new functionalities.
  • Collaborate with the Supply Chain department for repair estimates and warranty management.
  • Interface with Marketing, Sales, Production, and R&D teams to provide valuable customer feedback and contribute to continuous product improvement.
  • Develop and deliver product training for customers and distributors.
  • Create and update technical documentation (user manuals, FAQs, troubleshooting guides).
  • Report bugs and critical field information to the Research and Development department.

What We're Looking For :

Essential Experience :

  • Technical Degree completed (technical courses / degrees in Electronics, Mechatronics, IT, Automation, or related fields are a plus).
  • Minimum of 2 years of proven experience in technical support , ideally with electronic equipment and / or specific software.
  • Fluent English (written and spoken) is mandatory for communication with our headquarters in France and global partners.
  • Strong analytical and problem-solving skills for both software and hardware.
  • Ability to perform hands-on diagnostics and basic to intermediate level repairs.

    • Desirable Qualifications :

  • Prior experience in the medical aesthetic industry.
  • Fluent Spanish (written and spoken) will be a significant advantage for supporting our customer base in Latin America.

    • Personal Attributes :

  • Excellent communication and interpersonal skills.
  • Empathy, patience, and calmness under pressure.
  • Proactive, solution-oriented, and highly organized.
  • Strong reading comprehension and active listening skills.

    • Why Join Us?

  • Be part of a rapidly expanding company at the forefront of medical aesthetic technology.
  • Work with innovative products and a dedicated team.
  • Opportunity to make a significant impact on customer success and product evolution.
  • Dynamic and collaborative work environment.

    • Location : São Paulo, SP, Brazil.

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    Customer Support • São Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR