Customer support specialist (saas | b2b | contractor)

About Sleek FlowJoin Sleek Flow, a thriving Saa S startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!At Sleek Flow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as Whats App, Messenger, Instagram, We Chat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with Sleek Flow!Associate LevelContract type : ContractorLocation : São Paulo, BrazilPrior Experience in Saa S / Software Industry is preferredLanguage : Business-level fluency in EnglishRoleAs a Customer Support Specialist at Sleek Flow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow Sleek Flow to optimize the platform for customers worldwide.ResponsibilitiesComplete a comprehensive training program to prepare for responding to live customer issues.Handle incoming enquiries via emails, calls and chats in a professional manner.Use your deep Sleek Flow product knowledge to resolve client-related issues.Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.Maintain a good relationship with customers.Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvementsSkills and QualificationsFluent in English & Portuguese with Spanish being usefulPrior experience with CRM preferredAbility to learn, adapt and thrive quickly in a dynamic environmentComfortable to engage with a diverse array of customersProblem solving and critical thinking with detail orientedStrong stakeholder management and communication skills (written & verbal)Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customerStrong computer skills, including CRM, Microsoft Word, Power Point and Excel.Team player with the desire to try new ideas in order to achieve greater levels of successConfidence can sometimes hold us back from applying for a job. But we'll let you in on a secret : there's no such thing as a 'perfect' candidate.Sleek Flow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.