Career Opportunities : IT Support...

Job Title :

Information Technology Support Technician

Overview :

We are looking for a skilled IT Support Technician to join our team.

Responsibilities :

• Basic knowledge of network devices such as switches, routers and wireless access points preferably CISCO, Riverbed.
• Assigning switch ports to specific VLANs.
• Patching phone ports to switch as needed.
• Troubleshooting Avaya VOIP phones with basic configuration knowledge.
• Resolving issues with fiber links between switches and visualizing errors to communicate with remote technical teams.
• Replacing network switch chassis blades when required.
• Understanding data center infrastructure management applications.
• Performing periodic checks on IDF rooms for cooling and power status including UPS alarms and PDU health.
• Basic knowledge of monitoring tools such as Solarwinds.
• Networking and operating system basics.
• Basic hardware knowledge including servers, storage devices.
• Interpreting monitoring tool outcomes.
• Basic ITSM tool knowledge preferably ServiceNow.
• Backup technologies knowledge preferably EMC Avamar.
• Operating systems knowledge - Windows 2003 servers Enterprise / Standard Edition, UNIX & linux.
• Windows 2003 Active Directory structure, MS Exchange 2003 and File / Print Server.
• Experience in SLA base environment.
• Server performance monitoring preferred.