Manager, Site Strategy & Engagement

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary :

The Manager of Site Strategy and Engagement is responsible for building and maintaining strong relationships with clinical research sites, ensuring successful site engagement, and performance throughout the clinical trial lifecycle. This role involves collaborating with clinical operations teams, ensuring the utilization of the services scoped, and working to enhance site satisfaction and operational efficiency.

Responsibilities of this position include but are not limited to :

• Site Engagement : Identify, assess, and engage with potential clinical research sites in studies contracted to use Scout services, ensuring they are aware of the service and have everything needed to optimize use of the portal.
• Site Support : Provide guidance and direction to sites and operations team members to drive strategy for continued use of the portal.
• Site / Study Utilization Monitoring : Monitor site utilization throughout the trial, ensuring portal use and proactively addressing any issues or concerns that may arise at the site level.
• Collaboration & Communication : Work closely with cross-functional teams, including Project Managers, Patient Lesions, Site staff, and sponsors, to ensure alignment on site-related needs.
• Site Relationship Management : Cultivate long-term, productive relationships with clinical sites. Regularly check in with sites to assess their needs, gather feedback, and improve site engagement strategies.
• Problem Solving & Issue Resolution : Anticipate, identify, and resolve any issues or obstacles at the site level to ensure continued use of the portal.
• Regional Client Support : Support client conversations with regional specific expertise. Gather local market insights including challenges and recommend how Scout can best support or solve them.
• Marketing for the region : Support marketing with drafting messaging with an emphasis on local, cultural, economic and regulatory considerations.
• Complete all required initial and ongoing training within a reasonable or provided timeframe.

The ideal candidate will have the following experience, skills, and knowledge :

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER