Support Analyst- Vaga afirmativa para PCD

Come to one of the biggest IT Services companies in the world! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for ServiceNow Developer , who wants to learn and transform his career.

Required

1. Strong english communication skills

2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English).

3. Problem-solving and analytical thinking skills

4. Effective probing to quickly identify the heart of end-user problems

5. Experience working in application maintenance and customer service

6. Passion and strong interest in IT

7. Good understanding of database structures, queries and tools

8. Ready to learn every day

9. Attentive to changes in procedures

The main responsibilities of the role are as follows :

• Receiving customer and internal requests and issues related to IT services at the 1st support level via various

mediums (mainly e-mail or self-service portal, etc.)

• Reading and / or listening to problem descriptions, information needs and support requests, while showing

customer understanding and empathy as well as safeguarding our business interests and limiting the company’s

liabilities and risks.

• Properly documenting all necessary information in the ticketing system.
• Creating, following-up and updating tickets and assigning the correct priorities and categories.
• Interpreting and analyzing the available information for determining the course of action to resolve the incident

or fulfill the request.

What do we offer?

Health insurance (Unimed)

Dental Plan (Bradesco)

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Totalpass

TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform\