Professional Services Business Systems Analyst

OverviewWe are seeking a Business Systems Analyst to join our fast-paced, growing Professional Services Operations team at Proofpoint.

This is a high-impact role where you'll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes in a SaaS-based cybersecurity company.This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization.The right candidate brings a combination of technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset to drive operational efficiencies and empower our consultants to deliver exceptional customer experiences.

If you thrive in a dynamic environment and enjoy building, testing, and optimizing internal tools and processes to improve service delivery, come join us!

Key ResponsibilitiesBusiness Tooling & Technology Enablement : Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency; implement new tools that improve the customer implementation and consultative services experience, and streamline delivery.System Administration : Support Professional Services tooling, including configuration, user support, and troubleshooting.Internal Utility & Tool Development : Develop custom scripts, automation tools, or lightweight applications to enhance consultant productivity and improve business operations; leverage APIs and automation frameworks to improve data synchronization, reporting, and process automation; maintain and document internally developed tools for usability and long-term supportability.Process Engineering & Optimization : Build and maintain process workflows and SOPs for the Professional Services team; explore and implement Generative AI solutions to streamline documentation, reporting, and internal communications; identify bottlenecks and data-driven opportunities to improve service delivery.Collaboration & Communication : Provide training and documentation to end-users on new processes and tools; work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.Qualifications & SkillsRequiredBachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent work experience.Experience with Professional Services Automation (PSA) or Interactive Project Management (IPM) tools.Experience with CRM systems (Salesforce preferred).

Strong programming skills with experience in Python (preferred), JavaScript, SQL, or other scripting languages.Experience using Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise) to enhance productivity, automate documentation, or support decision-making.Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools; familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.Excellent problem-solving abilities, adaptability, strong communication, motivation, and attention to detail in a fast-paced environment.PreferredFamiliarity with automation and integration tools (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).

Understanding of cybersecurity concepts.Experience in a Professional Services or Customer Success organization within a SaaS company.Familiarity with API development and integration for connecting business systems.Familiarity with web application frameworks (Django preferred).

Experience with Smartsheet and Calendly; cloud platforms (e.g., AWS, Azure).

Fluent in spoken and written English with strong communication skills.BenefitsCompetitive compensationComprehensive benefitsLearning & Development programs including leadership and professional development opportunitiesFlexible work environment (remote options, hybrid schedules, flexible hours)Annual wellness and community outreach daysRecognition for contributions; global collaboration and networking opportunitiesHow to ApplySubmit your application here : .

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