Customer Re-Engagement Specialist (Remote)

Customer Re-Engagement Specialist (Remote – Brazil | Curitiba Preferred)Are you warm, empathetic, and great at connecting with people?

We're looking for a Customer Re-Engagement Specialistto join our team atElite Virtual Assistance (EVA) , supporting one of our U.S.-based clients — a fast-growinghealthy food plan companythat prepares fresh, delicious, chef-crafted meals using high-quality ingredients designed to make eating healthy both easy and enjoyable.In this role, you'll focus on reaching out toformer customers— those who recently canceled or haven't ordered in a while — to learn about their experience and help re-introduce them to the brand they once loved.

Throughfriendly phone calls and text conversations , you'll find out why they started, why they stopped, and how we can welcome them back.

This isnota hard-sales position — it's about genuine connection, empathy, and helping people rediscover something that fits their lifestyle.What You'll DoReach out to former customers by phone and text to understand their experience and encourage them to re-order.

Listen carefully to feedback and note key reasons for cancellations or satisfaction.

Share updates about new menus, offers, or improvements to re-ignite customer interest.

Maintain detailed records of conversations and customer insights in the CRM.

Collaborate with the management team to identify common trends and suggest improvements.What We're Looking ForExcellent English fluency– both written and spoken.

Afriendly, patient, and professionalcommunication style (never pushy).

Strong listening and conversational skills; able to make people feel heard and valued.

Organized and detail-oriented with good follow-through.

Prior customer service, retention, or call center experience is a plus.Location & ScheduleRemote position – Brazil (Curitiba preferred)

Full-time, U.S. business hours (Eastern Time)CompensationCompetitive pay , commensurate with experience.Why Join EVA?

AtElite Virtual Assistance (EVA) , we connect talented professionals across Latin America and Asia with leading U.S. companies.

We pride ourselves on providingcareer growth, supportive management, and a great work culturewhile representing high-quality, meaningful brands.