Lead Cloud Administrator

Overview

We are looking for a skilled Lead Cloud Administrator to join our team as a specialist in Oracle Field Service Cloud.

In this role, you will be responsible for managing and improving the platform to ensure its reliability and scalability.

Acting as a technical lead, you will provide strategic direction, oversee system enhancements, and equip business teams with robust, well-configured solutions that support operational success.

Responsibilities

Administer Oracle Field Service Cloud, including managing user access, roles, and permissions

Customize objects, fields, and page layouts to align with business needs

Design and maintain complex workflows, automations, and processes to improve system efficiency

Ensure data accuracy by managing imports, exports, cleansing, and backups

Work closely with business stakeholders and technical teams to collect and analyze requirements

Align business needs with Oracle Field Service Cloud functionalities and contribute to scalable solution designs

Convert business requirements into functional specifications and assist with planning and implementation

Document support processes, create FAQs, and design training materials to foster user adoption

Collaborate with administrators and developers to address complex issues and escalations

Keep up-to-date with Oracle Field Service updates and share knowledge and best practices with the team and users

Requirements

Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related discipline

5+ years of experience in Field Service Operations

At least one year of experience leading and managing development teams

Expert-level knowledge in Oracle Field Service Cloud administration, including user management, field and object configuration, page layout customization, and data management

Advanced proficiency in creating and maintaining workflows, automations, and process logic

Proven ability to gather and interpret business requirements and translate them into functional solutions

Experience in designing scalable solutions tailored to business needs

Track record of managing ERP-related projects, including planning and execution phases

Strong communication and collaboration skills, including stakeholder interaction and the development of training resources

Excellent problem-solving skills, including troubleshooting and resolving escalated issues

Proficient in English (written and spoken) at a B2 level or higher

Nice to have

Oracle Field Service certified implementation professional

Experience with Salesforce Lightning

Previous experience as a senior administrator

Working knowledge of Salesforce integrations

Familiarity with Agile project management methodologies

Hands-on expertise in analytics and dashboard creation

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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