Account Manager (Latam) – Junior

Join to apply for the Account Manager (LatAm) – Junior role at SOFTSWISSOverview : SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team.We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.About Product : SOFTSWISS Affilka - The team behind Affilka by SOFTSWISS is focused on building the best affiliate software for iGaming operators, digital marketers, and affiliate partners.

It was designed specifically to help our clients manage affiliates, track advertising campaigns, optimise marketing budgets, and more.

The highly motivated and experienced Affilka team is happy to welcome motivated specialists to work on a one-of-a-kind software product together.Learn MorePurpose of the role : You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance.

You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.Key responsibilities : Full customer support : Building strong long-term relationships with clients and key people on the clients' sideUnderstanding the specifics of the client's business, analysis of the client's requirementsAssistance in solving technical problemsDaily consultations on using the productConducting product trainings and demonstrations for clients and their teamsInteracting with the development team, collection and analysis of clients' feedback, direct participation in product backlog shapingCreating manuals and documentation on the use of the product for customersRequired Experience : Written and spoken English and Spanish B2 / C1Portuguese and Russian will be an assetStrong communication, problem-solving and analytical skillsExperience as an Account Manager, Support Specialist, or Consultant for at least 1 yearAbility to work in a fast-paced manner and manage stressSelf-organization and ability to prioritize tasksAbility to work both independently and in a teamNegotiation experience would be a plusExperience in the IT field would be a plusOur Benefits : Full-time remote work opportunities and flexible working hoursPrivate insuranceAdditional 1 Day Off per calendar yearSports program compensationComprehensive Mental Health ProgrammeFree online English lessons with a native speakerGenerous referral programTraining, internal workshops, and participation in international professional conferences and corporate eventsSeniority level : Entry levelEmployment type : Full-timeJob function : Sales and Business DevelopmentIndustries : Software Development

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