Sales Support Specialist At Joompro

JoomPro is an international B2B platform and part of the Joom ecosystem.

We are building a new standard in wholesale purchasing : a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.As we actively expand in Brazil, we are looking for a Sales Support Specialist to help build and maintain an efficient post-sales support system for our clients.ResponsibilitiesSupport clients throughout the post-sales stage : handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.Collaborate with both internal teams (logistics, finance, legal, support) and external clients.Work with CRM systems and task management platforms : set and monitor tasks, track progress, and keep statuses updated.Double-check calculations and commercial terms.Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.Negotiate order retention with clients to prevent cancellations.RequirementsAt least 2 years of experience in sales operations or B2B deal supportPossesses excellent communication skillsIs capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.Proficient in using CRM systems and Excel.Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.Fluent in Portuguese and speaks English at an Intermediate level or higherWe offerCompetitive compensation : fixed monthly fee paid via service contract (PJ)Remote-first flexibility : work from anywhere in Brazil, with flexible hours and clearly defined responsibilitiesInternational collaboration : work closely with teams across Brazil, Portugal, China, and EuropeGrowth opportunities : potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs

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