Your role and responsibilities :
- Ensure SLA adherence and process compliance (ITIL awareness)
- Mentor and train team members
- Handle tickets, perform root cause analysis, and troubleshoot technical issues
- Lead installation, configuration, migration, and upgrade activities
- Define and enforce operational processes
- Maximize system uptime and manage BASIS activities
- Collaborate with functional teams on cutover strategies and post-implementation support
Technical Expertise :
SAP server installation / configuration (ABAP, Java, ABAP+Java stacks)High Availability setup (Unix / Windows)SAP BASIS server administration and RCA for escalated issuesKickstart environment setup and maintenanceEnd-to-end SAP lifecycle implementations for global clientsSAP version and EHP upgradesPerformance tuning, capacity planning, and troubleshooting across app, DB, and OSStrong understanding of NetWeaver components (EP, PI, BI, ECC, CRM, SRM, SolMan, TREX, MDM)Oracle DB, BRTools, SAP HANA DB, Sybase ASE, Linux / Windows adminAdvanced EnglishAvailable for hybrid work in São Paulo SP, Curitiba PR or São Leopoldo RSSoft Skills :
Excellent verbal and written communicationStrong documentation and MS Office skills (Project, Visio)Customer-centric mindset with high adaptabilityAbility to manage unforeseen situations and drive valueAdditional Experience :
Production systems and data center operationsServer migration, patching, and upgrade experienceCertifications Preferred :
SAP BASIS, NetWeaver, Solution Manager, OS / DB Migration
Please submit resumé in English.