Call Center Sales Supervisor B2C

OverviewBase pay range : $24,

• / yr - $24,
• / yrAbout Adrian Magnus | Part of Carazo Enterprise SLAdrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in

With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America.

Our mission is to bring the world's finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.

Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.Position SummaryAs a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function.

You will be responsible for supervising, scaling, and coaching a growing team of phone-based sales agents.

This is a remote leadership role focused on delivering sales excellence through structured training, performance analysis, and KPI-driven management.

The ideal candidate will be highly experienced in phone sales, remote team supervision, and optimizing sales systems for the U.S. and European markets.ResponsibilitiesSupervise and lead a remote team of phone sales agentsTrain, onboard, and coach new hiresDevelop and refine sales scripts and call methodologiesAnalyze call metrics and track KPIs to improve performanceImplement quality assurance processes and monitor productivityCollaborate with leadership to scale the team to 8-10 agentsOwn day-to-day sales operations and target trackingCoordinate with Customer Service to align goals and strategiesMaintain high standards of communication, discipline, and accountabilityRequirementsMinimum 5 years of total sales experience, including : At least 1-2 years as a successful phone salesperson3+ years supervising remote phone sales teamsStrong knowledge of outbound call operations, sales psychology, and coaching techniquesProven experience with U.S. and European marketsSkilled in creating scripts, analyzing data, and improving KPIsFluent English (C1 level or higher) - mandatoryRemote work capability and reliable internetExperience scaling a call center or B2C team is highly preferredIdeal Candidate ProfileStructured, strategic, and accountableMotivational leader with a strong operational focusData-driven decision-maker with coaching abilityAdaptable to change and growth paceCommitted to developing a high-performance sales cultureBenefits$2,500 / month base salaryCompetitive bonus and commission structure tied to team resultsOpportunity to lead and scale a global sales functionFull remote flexibility and autonomyClear growth path and collaboration with executive leadershipSeniority levelMid-Senior levelEmployment typeFull-timeJob functionSalesIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Adrian Magnus by 2xSign in to set job alerts for "Sales Supervisor" roles.Americas Sales Director, ISV Embedded SolutionsWe're unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

#J-