Customer Success Engineer

Please upload your CV Resume in English.

Monthly salary : $1,500 - $2,000 USD

Along with our partner, we're looking for a talented  Customer Success Engineer  able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.

Key Responsibilities :

• Guide new users through onboarding, setup, and best practices.
• Document technical learnings, common patterns, and solutions derived from real customer interactions.
• Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
• Create and maintain documentation, tutorials, and sample projects.
• Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.
• Collaborate with engineering to debug production issues and prioritize fixes.
• Help users architect scalable and efficient deployments using our partner’s platform.
• Lead customer-facing technical sessions, demos, and Q&As.

Qualifications :

• 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
• Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
• Experience working with open-source generative AI models.
• Familiarity with Kubernetes and cloud infrastructure.
• Excellent written and verbal communication skills.
• Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
• Experience working with APIs, CLI tools, and deployment workflows.
• Ability to explain complex technical concepts clearly and concisely.

Preferred Experience :

• Strong technical writing skills with experience authoring user-facing or internal technical content.
• Experience working with open-source model inference in production.
• Experience writing developer documentation or educational content.
• Prior experience working with enterprise customers or managing technical escalations.
• Contributions to developer communities or open source.
• Familiarity with model serving platforms and inference workflows.
• Hands-on experience building with agentic or autonomous AI frameworks.

Work Schedule :   rotating through Monday - Sunday, 6 AM - 6 PM PST.

Commitment :  180 hours per month

Benefits :

• A fully remote position with a structured schedule that supports work-life balance.
• The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
• Two weeks of paid vacation per year.
• 10 paid days for local holidays.
• Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.