Customer Success Analyst

Customer Success Analyst

Location : Remote, Brazil

Work Schedule : Monday to Friday, with bi-weekly weekend on-call rotations

Department : Customer Success

Reports To : Customer Success Manager

Job Type : Full-time

Base Salary Range : R$

• – R$
• BRL / month

Additional Payment for Weekend On-CallWho We Are

EasyHub is a tech-driven startup transforming property management with cutting-edge IoT solutions.

Our mission is to simplify life for property managers, guests, and residents by automating and streamlining property operations.

We integrate smart technology to create efficient, seamless, and intelligent living experiences.

We are looking for ahighly organized, proactive, and eager-to-learnindividual who thrives in a fast-paced environment.

If you're excited aboutproblem-solving, customer experience, and technology , this role is for you!

What You'll DoDaily Coordination & Scheduling

Organize and managedaily device installation schedulesto ensure smooth execution.

Communicate with internal teams and customers to align onschedules, updates, and service requirements .

Oversee and coordinatefield technicians , ensuring that allservice ordersrelated to specific projects are executedon time and with exceptional quality .

Monitor ongoing projects andproactively address any operational issuesthat could impact execution timelines.

Generate and deliverdaily reportsto clients, providing updates on installation progress, service quality, and key metrics.Customer Support

Act as thefirst point of contactfor property managers addressing guest-related technical issues.

Utilize theEasyHub Platformto diagnose and troubleshootaccess control, thermostats, energy monitoring, sensors, and other smart devicesby analyzing logs and resetting systems.

Providereal-timesupport via video calls, guiding guests through device instructions.

Dispatch and coordinateon-call techniciansfor urgent service requests.Content & Communication

Create and updateHelp Center articles, user manuals, and product documentationto ensure customers have the necessary resources.

Develop and schedulecustomer emailsabout product updates, new features, and important announcements.What You'll BringSkills & Tools

Language Proficiency

Fluent inPortuguese and English(written and verbal) – You can clearly communicate with both technical and non-technical users.

Intermediate and Advanced English Skills wont be accepted.Ideal Traits

At EasyHub, you'll be part of aninnovative, remote-friendlystartup that values growth, collaboration, andcustomer success .

We offer :

Career growth opportunities– Gain hands-on experience in a fast-growing industry.

A dynamic, supportive team– Work alongside passionate professionals shaping the future of property management.Ready to be part of something exciting?

Apply today and help redefine property management with EasyHub!