VIP RELATIONSHIP MANAGER

ABOUT

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Brazil).

Responsibilities :

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients in Brazil and LATAM;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Develop key customer service processes and systems, establish management rules, and track the status of key customers;
• Analyze client behavior, identify their unspoken needs, and prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal service solutions and customer experience.

Qualifications :