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DevOps Engineer

HCLTechporto alegre, estado do rio grande do sul, br

Há +30 dias

Descrição da vaga

Responsibilities

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To provide support for on call escalations / L3 level support and doing incident & problem management

Required Skills and Experience

Bachelor's degree in Computer Science, Engineering, or a related field.

Proven experience as a DevOps Reliability Engineer or similar role.

Strong knowledge of cloud platforms, particularly AWS.

Proficiency in DevOps tools and practices.

Experience with Jenkins for CI / CD pipelines.

Knowledge of infrastructure as code tools, especially Terraform.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills.

Languages : Portuguese and English.

Engineer • porto alegre, estado do rio grande do sul, br