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Customer Operations Specialist - Brazil (F / M)

VeesionSão Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR

Há 7 dias

Descrição da vaga

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !

We are looking for a polyvalent person to make part of our Operations Team.

Responsabilities

Act as the primary contact for clients during the installation process;
Guide clients through remote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;

Support clients with maintenance-related questions and minor technical interventions.

Collaborate closely with Technicians, escalating more complex technical issues, when needed;

Ensure all client interactions and technical updates are properly recorded in Salesforce;

Contribute to the continuous improvement of operational procedures and client support resources.

Preferred experience

Experience in a customer-facing technical support or operations role;

Strong problem-solving skills;

Basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity);

Excellent communication skills and the ability to explain technical concepts in a user-friendly way;

Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;

Team player who thrives in a collaborative, cross-functional setting;

C2 Level or Native in Brazilian Portuguese;

Fluent in English.

Why joining Veesion ?

Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).

Get familiar with cutting-edge, AI technologies.

Receive personalized onboarding and support to enhance your sales skills.

Overachieve to gain more responsibilities : we value performance not seniority.

Join a company with an international work environment (2 offices, 28+ nationalities).

Benefits

Contractor Hiring Model (PJ);

Health Insurance;

Joining a company that fosters diversity, equity, and inclusion;

Work with a motivating team in a very dynamic working atmosphere;

Flexibility & work / life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process :

A first interview with our Talent Acquisition Specialist.

A second interview with our Operations Team Leader.

An interview with our Operations Manager.

Convinced? Then don’t hesitate and apply now!

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Operation Specialist • São Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR