Operations Manager

Role : Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE)

Role Specifics : We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Please apply only if you have worked in this field.

Contract : Full-time Remote Contractor (40 hours weekly / 160 hours monthly)

Business Hours : Monday to Friday, 8 AM to 5 PM EST

Rate : $12.50 - $18 USD hourly / $2,000 - $2,880 monthly (salary is negotiable based on experience and location)

Availability to Start : Immediately

Client's Profile

Founded in New Jersey in 1997, this award-winning luxury salon and wellness spa is more than a destination for beauty; it's a space for transformation, self-expression, and connection. With multiple locations and a commitment to continuous growth, they've cultivated a brand rooted in intentional service, elevated aesthetics, and deep care for their clients and team. Grounded in a culture of excellence and evolution, the company is led by a visionary founder who blends business with purpose, creating a salon experience that is as soul-filled as it is stylish. Their dedication to excellence has earned them national recognition, including features in major media outlets and accolades from platforms such as CBS and The Knot.

What You'll Do

As the Operations Manager, this role is not a traditional operations assistant role, and it's not suited for a traditional candidate. The client is building more than a business. They are nurturing a vision of trust, growth, and collaborative improvement. As the Operations Manager, you are the trusted partner who supports the founder from behind the scenes, with clear systems, executive presence, and emotional intelligence. You don't need to be perfect. But you do need to care deeply. This role blends organizational operations, systems management, and strategic support. You'll facilitate team meetings, track KPIs, manage tools like Zenoti and Shopify, coordinate marketing tasks, and keep the founder's priorities aligned. This hands-on role is ideal for someone who thrives in structure, demonstrates initiative, and prioritizes clarity and detail. Your responsibilities will include :

Operations & Integrator Coordination : 60% Role Allocation

Team & Operations Management

• Be the primary support to the Founder in managing day-to-day operations and overall team integration.
• Be the point of contact for internal issues and help with swift resolution.
• Help create and implement organizational strategies that support company goals.
• Lead planning sessions, team meetings, and 1 : 1s; take notes and follow up on action items.
• Manage projects from start to finish, including timelines, budgets, and delivery.
• Track team KPIs and tasks, offering support where needed.
• Prepare reports on Operations and Team Performance for the Founder.
• Identify ways to improve processes and communication, applying emotional intelligence in communication dynamics.
• Create and maintain an easy-to-follow Operations Playbook.

System Management & Process Oversight

Marketing & Content Coordination : 25% Role Allocation

Marketing Coordination

Content Curation & Social Media Management

Strategic Founder & Client Support : 10% Role Allocation

What You Should Have

Must-haves :

Technology Specifications :

Nice-to-haves :

Who You Are

We are hoping you are someone who :