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Technical Support Engineer (Evening Shifts)

Technical Support Engineer (Evening Shifts)

AllstarsitFlorianópolis, Santa Catarina, Brasil
Há 22 dias
Descrição da vaga

Overview

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.

The product supports both SaaS and on-prem deployments.

Support is organized into 4 pods : Analytics, DevEx, Data, and Infra.

About Role

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics.

Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure.

This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities

Investigate technical problems and diagnose root causes in Linux and Windows servers

Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)

Manage critical issues that impact customer's business

Work with R&D and Product teams to meet customer requirements and improve our product

Present complex technical information about the product to the customers

Take part in the creation and maintenance of our knowledge-based and community

Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours

US East business hours.

Main Skills

You already experienced with supporting complex product infrastructure and applications

You have experience with troubleshooting web applications

You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level

You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas

You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana

You are familiar with Linux

You have experience in communication with English-speaking customers

Nice to have

Experience with virtualization and cloud services (AWS, vSphere)

Experience with NoSQL databases such as MongoDB or Hadoop

Experience with RestAPI

Networking knowledges

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst and Customer Service

Industries

IT Services and IT Consulting

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Technical Support Engineer • Florianópolis, Santa Catarina, Brasil

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