Sr. Technical Account Manager (Remote, Bra)

OverviewAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.

Since

• , our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company.

We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers.

We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

Ready to join a mission that matters?

The future of cybersecurity starts with you.What You'll DoServe as primary technical contact and augment our customer support teamsOnboard new customers to the CrowdStrike platformsEnsure customer success through proactive periodic health checks, product training, and developing and sharing best practicesServe as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal partiesEngage with customers at all levels of their organization, from the front lines of the SOC to the C-suiteResearch customers' technical issues in a timely manner and follow up with recommendations and action plansEscalate customer issues to management when appropriateMaintain control of the overall resolution for any escalated case, leading cross-functional groups as neededLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesCreate knowledge base content to capture new learning for reuse throughout the company and user baseParticipate in technical communications within the team to share best practices and learn about new technologies and complimentary security applicationsIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalSupport the sales teams in identifying account expansion opportunitiesDrive support cases to ensure issues are being resolved in a timely mannerWhat You'll NeedProfessional fluency with the English languageExperience working with Windows Server Operating SystemsKnowledge of enterprise web technologies, security and cutting-edge infrastructuresExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbalProven problem-solving skillsCollaborative attitudeAbility to travel up to 25%Commitment to customer successPreferred QualificationsBachelor's Degree in Computer Science or equivalentCISSP or ITIL Certification5+ years of Customer Success / Support / Technical Account Management experience in SaaS organizationDeep expertise in Linux and Mac platformsPython Scripting and RestAPI experienceBenefits Of Working At CrowdStrikeRemote-friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work CertifiedTM across the globeCrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs— on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at

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