Customer Service Representative Elmwood, LA

What are we looking for

At Cosentino () we are looking for a Customer Service Representative located in Elmwood LA who will have the opportunity to work in a multinational environment in full expansion surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to : pricing products availability of inventory delivery schedules order confirmations and invoicing and collections.

As a Customer Services Representative you will be handling different responsibilities :

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing monitoring and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times product availability and pricing through efficient prompt and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections if necessary as well as returns of material.
• Scheduling visits to the showroom leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone face-to-face and via email.
• Performing analysis in SAP as requested by General Manager Operations Manager or the sales / promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed maintaining equipment and placing marketing materials.
• Logging attending to daily visitors and events recording each visitor / event into SalesForce.
• Support the sales team by preparing sample shipments for customers and end-users checking stock of materials when requested as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

What you need to succeed

EXPERIENCE

Required :

Desired :

EDUCATION

Required :

Desired :

KNOWLEDGE

Required :

Desired :

SKILLS

Required :

What we do offer

At Cosentino you will join a company :

The hourly range for this position is between $18-20 / hr

Factors which may affect starting pay within this range may include geography / market skills education experience and other qualifications of the successful candidate.

This position is also eligible Potential Annual Award depending on individual performance and Company performance in accordance with the terms of the Companys plan.

Benefits :

The Company offers the following benefits for this position subject to applicable eligibility requirements including Medical Dental and Vision Insurance Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan starting the first of the month.

Paid time off :

Vacation time will be accrued monthly and will be subject to change per the Companys policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1 employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

About Cosentino

At COSENTINO our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces such as Kitchen and Baths worktops outdoor open spaces facades etc. Innovation sustainability functionality and beauty describe our value proposition to the different market stakeholders and end

With a presence in more than 100 Countries and 5 continents our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.

Cosentino is anEqual Opportunity / Affirmative Action Employerand Prohibits Discrimination and Harassment of Any Kind : Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and / or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics. - you are an individual or veteran with a disability who requires any type of accommodation please contact the People Department at or at our email address :

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Hourly

Experience : years

Vacancy : 1

Monthly Salary Salary : 18 - 20