Infrastructure Specialist Ams Squad Leader

This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role : First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems.

And second, long-range strategic planning of IT infrastructure and operational execution.

This role isn't specific to any one platform, so you'll need a good feel for all of them.

And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front.

This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions.

In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name.

That's the kind of impact you can have!

Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler.

Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

• Who You Are
• You're good at what you do and possess the required experience to prove it.

However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused – someone who prioritizes customer success in their work.

And finally, you're open and borderless – naturally inclusive in how you work with others.We are looking for an experienced ITSM Lead with strong expertise in ServiceNow, ITIL frameworks, and Agile methodologies (Scrum / Kanban) to oversee AMS operations and ensure high service quality and availability.

• Required Technical and Professional Experience
• Leader AMS squads and coordinate support activities.
• Manage critical incidents (war room) and ensure rapid resolution.
• Govern backlogs, SLAs, and OLAs, ensuring compliance and performance.
• Oversee AMS operations governance following ITIL best practices (Incident, Problem, Change, Release).
• Drive continuous improvement initiatives and manage system enhancements.
• Track and manage story points and availability metrics for service performance
• Technical & Process Expertise
• ITSM Tools : ServiceNow (or similar platforms).
• Frameworks & Methodologies : ITIL (certified preferred), Agile (Scrum, Kanban).
• Strong experience in incident, problem, and change management.
• Ability to handle high-pressure environments and critical issue resolution.
• Location :
• Remote / São Paulo
• Being You
• Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.

• What You Can Expect
• With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

• Get Referred!
• We're glad you're here.

Take a look around at the many exciting career opportunities we have available and apply today!

• Drop off your CV / Resume
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When new jobs become available that meet your criteria, you'll be alerted right away!

### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.

• Beginning with
• the purpose that matters to you

Because here, you will be part of a culture designed with purpose.

One that is restless, empathetic and devoted.

Where we are committed to sustainable progress for our customers and supporting the communities where we work and live.

All of you is what we want.

And what we need.

Join us, and together, we can advance the vital systems that power human progress.

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