Technical Support Specialist

About Growave Growave is a Shopify retention platform that helps brands grow through Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC. Thousands of merchants worldwide use Growave, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo.

The Role

We're looking for a Technical Support Specialist to help Shopify merchants get the most out of Growave. You'll troubleshoot technical issues, customize Shopify themes, and work closely with Product and Engineering teams to deliver smooth solutions.

Employment Type

Contractor (Contract) – you are responsible for your own taxes and social contributions.

Responsibilities

Troubleshoot technical issues on Shopify storefronts

Customize Shopify themes (Liquid) for Growave widgets and integrations

Communicate with clients via Intercom, email, and calls

Create and edit scripts for Reviews, Loyalty, and Wishlist features

Debug client-side issues using browser developer tools

Collaborate with Developers on complex technical cases

Read and modify code in Shopify + Growave environment

Requirements

1+ year of experience with HTML, CSS, and JavaScript

Shopify theme customization experience (Liquid)

Familiarity with Shopify apps and ecosystem

Strong debugging and problem-solving skills

Strong communication and self-management skills

Languages

English and Portuguese (required)

Additional languages are a plus

What We Offer

Fully remote work

Paid vacation and public holidays in your country

Work on a fast-growing global Shopify product

Collaboration with an experienced international team