Recepcionista Bilíngue

Job Description

Recepcionista Bilíngue (Job Number : HOT0C2TP)

Work Locations

Hilton Sao Paulo Morumbi Av.

das Nacoes Unidas,

• Sao Paulo

Responsibilities

As Guest Service Agent, you will serve on the Front Office Team, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out, and complete audits as required.

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check-in / out and complete audit procedures

Keep the Guest Service Manager fully aware of any relevant feedback from guests or other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses when required, and assist with the Night Team's training and development efforts

Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use ups-selling techniques to promote hotel services and facilities

Follow correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations, and all health and safety legislation

Act in accordance with policies and procedures when working with front-of-house equipment and property management systems

Follow company brand standards

Assist other departments as necessary

Qualifications

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm, efficient, and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous for you to demonstrate the following capabilities and distinctions :

Previous experience in cash handling

Front Office / Concierge experience in the hotel, leisure, and / or entertainment sectors

Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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