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Customer Operations Specialist - Brazil (F / M)

Customer Operations Specialist - Brazil (F / M)

Veesioncaxias do sul, estado do rio grande do sul, br
Há 6 dias
Descrição da vaga

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !

We are looking for a polyvalent person to make part of our Operations Team.

Responsabilities

  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions.
  • Collaborate closely with Technicians, escalating more complex technical issues, when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and client support resources.

Preferred experience

  • Experience in a customer-facing technical support or operations role;
  • Strong problem-solving skills;
  • Basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity);
  • Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
  • Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • Team player who thrives in a collaborative, cross-functional setting;
  • C2 Level or Native in Brazilian Portuguese ;
  • Fluent in English .

    • 🤙 Why joining Veesion ?

  • Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
  • Get familiar with cutting-edge, AI technologies.
  • Receive personalized onboarding and support to enhance your sales skills.
  • Overachieve to gain more responsibilities : we value performance not seniority.
  • Join a company with an international work environment (2 offices, 28+ nationalities).

    • Benefits

  • Contractor Hiring Model (PJ);
  • Health Insurance;
  • Joining a company that fosters diversity, equity, and inclusion;
  • Work with a motivating team in a very dynamic working atmosphere;
  • Flexibility & work / life balance.

    • A fast and transparent recruitment process

    We are committed to providing you with a quick, three-step recruitment process :

  • A first interview with our Talent Acquisition Specialist.
  • A second interview with our Operations Team Leader.
  • An interview with our Operations Manager.

    • Convinced? Then don’t hesitate and apply now!

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    Operation Specialist • caxias do sul, estado do rio grande do sul, br

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