Information Technology Support Engineer

Hi,

🚀 New Opportunity – IT Support Engineer 🚀

We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Santa Rosa, Rio Grande do Sul, Brazil.

Onsite IT Support Engineer

Location : Santa Rosa, Rio Grande do Sul, Brazil

Overview

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for local infrastructure, end users, and mission-critical systems. This role ensures stable IT operations, service continuity, and rapid resolution of complex incidents during the designated support period.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs

• Patch phone ports to switch as needed

• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

• Troubleshoot and replace network switch chassis blades when required

• Good to have understanding of any Data Center Infrastructure Management Application

• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain

• Basic Knowledge of Monitoring tools such as Solarwinds, etc…

• Networking and Operating System basics

• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

• Basic knowledge about Hardware like Servers, Storage devices

• Knowledge to understand Monitoring Tool outcome

• Basic knowledge of ITSM tool preferably ServiceNow

• Basic knowledge Backup technologies preferably EMC Avamar

• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

• Experience in SLA base environment

• Knowledge on Server Performance monitoring preferred

Why Apply?

This is a fantastic chance to work on a high-profile project in Santa Rosa, BR.