Case Management - Process Optimization Intern

At InComm , we’re global leaders in the payments industry, with over 30 years of experience and operations in 30+ countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.

This internship is part of our Brazil Internship Program , designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company. 🚀

About the Role : We’re looking for a detail-oriented, process-driven intern to join our Case Management team. You’ll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.

What You’ll Do :

• Assist with intake, tagging, and triage of fraud-related case submissions;
• Document return materials processes for traceability and evidence handling;
• Support creation and refinement of SOPs for fraud and marketing workflows;
• Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
• Participate in testing and feedback for new platform features;
• Help draft reports and identify opportunities for automation and process improvement.

Who You Are :

Why Join Us :

📣 Ready to take the next step in your career? Apply now and be part of a team that’s shaping the future of payments.

Diversity & Inclusion : InComm is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.