Customer Success Specialist (B2B SaaS)
Location: Remote — open to candidates based in Europe and Brazil
Ascendix Technologies is a US-based technology company founded in 1997 and headquartered in Dallas, Texas. We specialize in AI, Salesforce, and custom software solutions for commercial real estate businesses, helping clients streamline operations and focus on closing deals.
We are looking for a Customer Success Specialist to manage a portfolio of customer accounts for Ascendix products. In this role, you will focus on customer onboarding, proactive engagement, product adoption, renewals, retention, and upsell support.
This is a great opportunity for someone with experience in B2B SaaS Customer Success, Account Management, or Onboarding who enjoys building customer relationships and driving long-term success.
What you’ll do
- Lead onboarding for new customers after ramp-up
- Manage and grow relationships across a portfolio of customer accounts
- Drive product adoption, retention, renewals, and customer engagement
- Identify risks, churn drivers, and customer feedback, and share insights with Product and Sales
- Support upsell opportunities within your account base
- Act as an escalation point for customer satisfaction topics
- Keep customer health, renewal status, and engagement records up to date in CRM systems
What we’re looking for
- Experience in Customer Success, Account Management, or Onboarding with B2B SaaS customers
- A proactive customer-facing mindset with confidence leading conversations and asking discovery questions
- Ability to learn a technical, Salesforce-based product and explain it clearly to end users
- Advanced or fluent spoken and written English for daily communication with US-based customers
- Ability to independently run customer onboarding after training
Nice to have
- Salesforce experience (Administrator, BA, or Consultant background)
- Experience with CRM products
- Renewals, retention, and upsell experience
- Commercial real estate or real estate domain knowledge
- Familiarity with Dynamics CRM and the Microsoft ecosystem
What we offer
- Remote cooperation
- 20 paid vacation days
- 5 paid sick days
- Paid national holidays
- Annual well-being budget for health insurance, therapy, gym membership, sports, leisure, or other wellness activities
- Career development and professional growth opportunities
- Performance reviews and 360 feedback
- Collaboration with managers, technical leads, and mentors
- Internal knowledge-sharing opportunities
- Friendly, supportive, and open team culture
If you’re excited about this type of role, we’d love to hear from you.