Desktop Support Engineer

The Desktop Support Engineer will have responsibility for:

• Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support telephony land and mobile and printers)
• Serve as the point of contact for third-party application support including opening support tickets communicating technical issues coordinating troubleshooting efforts and following through to resolution.
• Preparing in the desk set up of new joiners and visitors including PC phones network connection and AD account
• Install configure and maintain workstations hardware and software (Operating system and applications such as Windows 10 Office 2019/365 Bloomberg Reuters Eikon etc)
• Manage iPhone computers printers scanners and other hardware
• Follow and maintain applications deployment via SCCM Intune other MDM applications
• Support and answer users questions in the AMER region as well as support and interact with global support teams
• Document standards and follow procedures
• Will be required to work beyond normal business hours and be on call
• Create and maintain automation and scripts to benefit the helpdesk
• Perform desk moves including transporting hardware peripherals disconnect and reconnect procedures and cable management

Qualifications :

• Experience: Preferably at least 5-10 years experience as desktop support or similar position
• Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
• Practical experience working with SCCM Citrix Intune or other MDM platform Active Directory NTFS file and share permissions
• Previous experience working with commodities and/or trading industry an advantage
• An understanding of trading support applications such as Reuters Bloomberg etc. an advantage
• Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work
• Fluency in Spanish or French an advantage

Personal Characteristics

• Flexible and available out of business hours
• Highly responsive energetic and enthusiastic
• Capable of prioritising tasks and meeting critical deadlines
• Structured and rigorous
• Good management under stress and pressure
• Excellent judgment attention to details
• Can work independently
• Strong communication skills both verbally and in writing
• Solution and results oriented
• Team player with an open non-political style and a high level of personal integrity

Additional Information :

Comprehensive benefit coverage includes:

• Medical
• Dental
• Vision
• Paid Vacation
• 401k with company contributions
• Life insurance
• Short-term & Long-term disability

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1