Merchant Operations Senior Analyst

Role Responsibilities

• Build and optimize the end-to-end merchant onboarding process from sign-up document review and contract signing to going live


• Set KPIs for the BPO team manage daily operations and track performance through data dashboards


• Lead merchant operation projects (new merchant launch tiered operation experience improvement) and drive results


• Use data analysis to identify problems and opportunities then turn insights into action


• Collaborate with other teams to resolve blockers

Role Qualifications

• Bachelors degree or above


• 3 years of merchant operations experience in e-commerce or retail


• Strong data analysis skills (Excel / SQL)


• Experience in building processes and managing BPO teams


• English as working language (written and spoken)


• Result-oriented good cross-team communication

EEO Statement

• We create customer value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe pleasant and efficient.
• We are data-driven We are strong believers in making informed decisions thats why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win we win too. While keeping everyones best interest at heart we communicate with candor and execute with excellence in all we do.
• We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones learning from our mistakes and helping each other grow.
• We believe in Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi we believe that our differences are our biggest source of strength. Thats why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender age sexual orientation nationality marital status pregnancy/maternity disability race religion and beliefs or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment because thats how we create better products and services make better decisions and better serve the communities were a part of.