TELECOM OPERATIONS ANALYST

Venha fazer parte de um ambiente em que você pode IMPULSIONAR O SEU SUCESSO e ir além do que imagina na sua carreira 🚀

A ScanSource quer que você seja líder de sua própria trajetória, independente do seu cargo, permitindo que você atinja seus objetivos pessoais e profissionais em um lugar colaborativo e inovador que promove a inclusão de todas as pessoas.

Para garantir um ambiente acolhedor, contamos com grupos de afinidade e campanhas de conscientização ao longo do ano para abordar tópicos como a equidade de gênero e racial e a inclusão de pessoas LGBTQIA+ e com deficiência. Além disso, possuímos metas e vagas afirmativas com o objetivo de tornar nosso time cada vez mais diverso, afinal, aqui vamos além de teorias e colocamos tudo em prática🧒🏻👦🏾👩🏻🦰👩🏿🦱

Se você já deu match com esses valores, se inscreva em nossas oportunidades e conheça mais sobre nós 😊. Se quiser entender como tratamos seus dados pessoais em processos seletivos, é só clicar aqui.

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• Advanced English communication skills (written and verbal).
• Experience supporting operational processes, customer service, order management, contract administration, or vendor coordination activities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and follow-through.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong problem-solving and communication skills.

Preferred Qualifications

• Experience working with telecommunications carriers or service providers.
• Knowledge of carrier services, connectivity solutions, networking, or telecommunications products.
• Experience supporting internet, voice, WAN, SD-WAN, MPLS, cloud connectivity, or related telecom services.
• Familiarity with SLA management and operational performance metrics.
• Previous experience within the technology, telecommunications, managed services, or distribution industries.
• Understanding of pricing, contracting, provisioning, or implementation processes within telecom environments.

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• Manage carrier pricing requests, ensuring accurate submission and timely follow-up with suppliers;
• Support carrier contract creation, maintenance, and documentation processes;
• Process, submit, and track carrier service orders throughout the order lifecycle;
• Monitor service delivery and coordinate with suppliers to resolve delays or outstanding actions;
• Maintain accurate records and status updates within internal systems;
• Respond to partner inquiries related to pricing, contracts, orders, and service delivery;
• Communicate updates and resolutions clearly with partners, suppliers, and internal stakeholders;
• Collaborate with cross-functional teams to ensure operational efficiency and SLA compliance;
• Escalate issues related to service delivery, contracts, compliance, or supplier responsiveness when appropriate;
• Contribute to a high-quality partner experience through accuracy, responsiveness, and attention to detail.