Account Receivable Agent

Job Summary

We are a high-performing Order to Cash team.

You will play a key role to driving cash collection DSO and manage risk. You will partner with clients and internal teams to deliver a proactive, value-adding service across the region.

Job Responsibilities

• Posting, Clearing & Reconciliations: Execute posting, clearing, and account reconciliations in line with SLAs/KPIs.
• Collections & Cash Application: Monitor open orders and balances; coordinate actions to collect cash and reduce DSO, escalating risks as needed.
• Customer Experience: Handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
• Stakeholder Support: Partner with the LATAM Sales team and cross-functional stakeholders to remove friction and improve outcomes.
• Risk & Controls: Track portfolio health (mid/long-tail LATAM accounts), identify risks, and support mitigation plans.

Required Skills

• Solid understanding of OTC/Finance processes (invoicing, collections, accounts receivable, order management).
• Ability to meet deadlines/SLAs, prioritize, and deliver results in a fast-paced environment.
• Strong analytical mindset and attention to detail.
• Customer-service orientation with clear, empathetic communication.
• Effective collaboration with Sales, Credit, and Operations.

Required Tech Skills

• Good MS Excel skills (filters, lookups, pivot tables for portfolio/aging/DSO tracking).
• Experience with ERP/finance systems (SAP experience is a plus).

Qualifications & Experience

• 2+ years in Finance Operations/OTC/AR/Collections or related roles (travel industry experience is a plus).
• Strong English and Portuguese (written and verbal).
• Spanish skills are desirable.
• Degree in Business/Finance/Administration or related field (desirable).

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference