CUSTOMER OPERATIONS ANALYST

Venha fazer parte de um ambiente em que você pode IMPULSIONAR O SEU SUCESSO e ir além do que imagina na sua carreira 🚀

A ScanSource quer que você seja líder de sua própria trajetória, independente do seu cargo, permitindo que você atinja seus objetivos pessoais e profissionais em um lugar colaborativo e inovador que promove a inclusão de todas as pessoas.

Para garantir um ambiente acolhedor, contamos com grupos de afinidade e campanhas de conscientização ao longo do ano para abordar tópicos como a equidade de gênero e racial e a inclusão de pessoas LGBTQIA+ e com deficiência. Além disso, possuímos metas e vagas afirmativas com o objetivo de tornar nosso time cada vez mais diverso, afinal, aqui vamos além de teorias e colocamos tudo em prática🧒🏻👦🏾👩🏻🦰👩🏿🦱

Se você já deu match com esses valores, se inscreva em nossas oportunidades e conheça mais sobre nós 😊. Se quiser entender como tratamos seus dados pessoais em processos seletivos, é só clicar aqui.

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• Availability to work from 11:00AM to 9:00PM (BRT) to support customers and business operations aligned with the Arizona business schedule.
• Bachelor's degree in Business Administration, International Business, Supply Chain, Sales Management, Communications, or a related field.
• Intermediate English proficiency, both written and verbal.
• Previous experience in Customer Service, Customer Experience, Account Support, Order Management, Sales Support, Commercial Operations, or related areas.
• Strong organizational and prioritization skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Customer-focused mindset with strong problem-solving capabilities.
• Attention to detail and commitment to delivering high-quality work.
• Ability to collaborate effectively with cross-functional and international teams.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, and Word.

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• Manage customer orders and quotations accurately within internal systems, ensuring timely processing and execution.
• Create, update, and maintain sales orders in SAP according to established procedures.
• Verify pricing accuracy and support special pricing requests, exceptions, and necessary price/cost adjustments.
• Act as a primary point of contact for order-related customer communications.
• Provide customers with order updates, tracking details, shipment information, and estimated delivery timelines (ETAs).
• Proactively identify potential obstacles, delays, or fulfillment risks and take appropriate actions to minimize impact.
• Coordinate with merchandising, procurement, logistics, and sales teams to resolve order-related issues.
• Prioritize and escalate requests when necessary to meet customer expectations and service commitments.
• Maintain accurate order documentation and ensure data integrity across systems.
• Deliver a high-quality customer experience by providing timely, professional, and solution-oriented support.
• Support continuous improvement initiatives by identifying opportunities to enhance processes and customer satisfaction.
• Build strong relationships with internal stakeholders and customers through effective communication and responsiveness.