TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we’d love to meet you.
As a Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
● Processing ‘Calls for Help’ received from the community you are supporting.
● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
● Remaining up to date with changes in workflows, policies and gameplay.
● Becoming highly skilled in the use of various ticketing and social media platforms.
● Getting creative in finding solutions encountered on a to day-to-day basis.
● Assisting with reporting by tracking data on a form or spreadsheet.
● Supporting your managers with ad-hoc tasks.
● Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
● Enforcing community rules and treating everyone fairly in the context of the game.
● Reporting on any issues or trends found in the game.
ESSENTIAL SKILLS
● A native or professional level of Brazilian Portuguese with excellent oral and written skills.
● Excellent interpersonal and organizational skills.
● Advanced knowledge of Google Workspace.
● Strong ability to multitask, prioritize, and work independently with minimal supervision.
● Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
● Driven by a passion for video games.
WHAT WE OFFER
● The opportunity to hone and improve your skills.
● Apply your talents to a diverse variety of engaging gaming projects.
● A team of like-minded people in a fast-paced, multicultural environment.
● Ongoing training and professional self-improvement opportunities.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
Player Support Agent (Portuguese - Brazil) - Remote • Sao Paulo, SP, BR
This is a fully remote, hourly contractor role supporting AI data and language projects on a project-based, flexible hour basis.Project scopes vary and may include:.AI-generated responses for accur... Mostre mais
Are you ready to elevate your AV career in São Paulo a vibrant, fast-paced city where creativity and technology meet? We are looking for an Audio-Visual Manager to join an ambitious, international ... Mostre mais
Solutions Engineer — Brazil (Remote).AI-First Recruitment Technology.We're hiring a Portuguese-speaking Solutions Engineer in Brazil to support our Brazilian and broader Portuguese-speaking LATAM c... Mostre mais
Are you ready to take charge of cutting-edge audio-visual operations in the heart of Brazils most dynamic city? Were seeking a talented.AV systems for live events, video production, and studio work... Mostre mais
Portuguese Customer Support – Join Our Team in Greece.Are you fluent in Portuguese and looking for an exciting opportunity in a beautiful Mediterranean setting? We are seeking enthusiastic and cust... Mostre mais
Join an energetic team in São Paulo and help shape the future of talent operations for a leading B2B solution provider supporting gaming studios.We are seeking a proactive and skilled Talent Acquis... Mostre mais
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an.Gaming studios in São Paulo, Brazil.Installing, testing, and maintaining new facilities and e... Mostre mais
Appian Developer (BPM) - Banking - España (100% Remoto).España/Remoto/Híbrido – ajustar).NIE España, o Pasaporte EU, residir o mudarse a España.BPM suman, pero Appian es requisito excluyente).Traba... Mostre mais
Join Tether and Shape the Future of Digital Finance.At Tether, we’re not just building products, we’re pioneering a global financial revolution.Our cutting-edge solutions empower businesses—from ex... Mostre mais
We’re hiring a hands-on Paid Media Specialist who can own Meta Ads for eCommerce accounts end-to-end.This is a performance role (not a CMO/manager role): you’ll be in-platform daily, launching and ... Mostre mais
Open to other timezones with overlap to.We're a rapidly expanding startup at the forefront of the racquet sports industry.At Playbypoint, we specialize in providing innovative enterprise software s... Mostre mais
We are seeking an enthusiastic and experienced Games Presenter Team Manager fluent in Portuguese to lead a talented team in São Paulo.In this on-site role, you will play a key part in shaping and e... Mostre mais
We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves.We’re Futuras Apostas, the company behind Brazino777 Brazil.It’s an officially licensed iGaming ... Mostre mais
The position of Onboarding Coordinator is an exciting opportunity to provide support with the onboarding of hires within TransPerfect, across the U.The Onboarding Coordinator will manage a high vol... Mostre mais
This is a Work from Home Opportunity based in Sao Paulo Brazil.This will be a full time Exclusive Consulting role.We are looking for Media and Entertainment Industry professional in Sales, Brand So... Mostre mais
We are seeking a charismatic and engaging Games Presenter fluent in Portuguese to join an energetic operations team in São Paulo.In this full-time on-site role, youll host and present live online g... Mostre mais
