Process Analyst

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Do
RESPONSIBILITIES
ÃÂÃÂÃ Ensure each and every Change is recorded and approved before implementation.
ÃÂÃÂÃ Ensure Change are categorized and are approved as per the defined Process based on the Change category ÃÂÃÂÃ Standard Normal Expedited Emergency
ÃÂÃÂÃ Convene and chair CAB meetings circulate the MOM of the CABs
ÃÂÃÂÃ Ensure no Unauthorized change is implemented which may potentially impact the Production
ÃÂÃÂÃ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
ÃÂÃÂÃ Report the Management on the agreed Change KPIs and ensure effective change communication in place
ÃÂÃÂÃ Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
ÃÂÃÂÃ Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
ÃÂÃÂÃ Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
ÃÂÃÂÃ Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES
ÃÂÃÂÃ 8-10 years of ITSM experience in Change and other processes
ÃÂÃÂÃ ITIL V3 / 2011 Foundation or Intermediate certification
ÃÂÃÂÃ Capable to collaborate with Multiple Technical towers face the Customer coordinate with the Vendors
ÃÂÃÂÃ Effective Communication skills

Mandatory Skills: ITIL Change Mgmt.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1