Change Manager L1

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Do
RESPONSIBILITIES
ÃÂÃÂÃ Drive the efficiency and effectiveness of the Incident Management process
ÃÂÃÂÃ Ensure all Incidents are correctly prioritized categorized routed restored/resolved and closed as per the Process defined and agreed with the Customer
ÃÂÃÂÃ Regular communication updates to the Customer End-Users and other Stakeholders during the entire Incident Management cycle
ÃÂÃÂÃ Knowledge management activities - creation and sustenance
ÃÂÃÂÃ Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
ÃÂÃÂÃ Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.
ÃÂÃÂÃ Bring in Service improvements and close the Gaps as per the Audits and Assessments
ÃÂÃÂÃ Conduct Incident and Major management training and spread awareness
ÃÂÃÂÃ Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution

KEY SKILLS AND COMPETENCIES
ÃÂÃÂÃ Excellent people management and operational skills
ÃÂÃÂÃ Ability to interact with all levels of the Customer and IT provider organization
ÃÂÃÂÃ Good presentational skills
ÃÂÃÂÃ Effective communication skills
ÃÂÃÂÃ Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
ÃÂÃÂÃ ITIL Foundation Level Training or knowledge required preferred ITIL SO intermediate certification
ÃÂÃÂÃ 5-8 years of experience in IT Service Management

Mandatory Skills: ITIL Change Mgmt.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1