Technical Service Specialist (LATAM) Medtech Surgical

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Guarulhos São Paulo Brazil São Paulo Brazil

Job Description:

Job title:Technical ServiceSpecialist (LATAM)

Reporting to:LATAM Service& RepairSrManager

Functional group:Service & Repair

Job Description

Overall purpose of job:

This role serves as a regional technical expert responsible for supporting the installation maintenance connectivity integration and technical performance of medical devices and associated software solutions across LATAM.

The position combines advanced field and depot service activities with specialized expertise in hospital network integration cybersecurity requirements and connected medical technologies. The role works closely with customers field service teams engineering clinical teams and global technical stakeholders to ensure equipment reliability compliance and successful deployment of connected solutions.

Essential duties and responsibilities:

Connectivity& TechnicalIntegration

• Serve as the regional technical subject matter expert for connected medical devices.

• Support implementation validation and troubleshooting of device connectivity solutions within hospital environments.

• Act as the primary technical interface for connectivity networking cybersecurity and software-related inquiries.

• Support customer IT teams during deployment and integration activities.

• Troubleshoot connectivity issues involving local networks.

• Coordinate technical escalations with global engineering cybersecurity and product support teams.

Technical Service Activities Depot & Field

• Perform installation preventive maintenance corrective maintenance and modification of medical devices.

• Execute Service Center (Depot) activities including diagnostics repairs testing software updates refurbishment and documentation of service activities.

• Execute Field Service activities at customer sites including installation maintenanceandrepair.

• Plan and coordinate service visits ensuring availability of required parts tools documentation and technical resources.

• Support complaint investigations and technical escalations according to established quality and regulatory processes.

• Maintain accurate service documentation and records in applicable systems.

• Manage assigned company assets including tools test equipment spare parts inventory computers and service vehicles.

Compliance & CoreResponsibilities

• Knowledge practice and compliance with the Johnson & Johnson Credo.

• Knowledge and compliance with Quality Safety Occupational Health and Environmental policies.

• Ensure compliance with all local regulations company policies procedures and quality requirements.

• Maintain complete and accurate technical service and regulatory records.

• Complete all assigned training within established timelines.

Special requirements:

Up to30% travel availability (domestic and international)

Job location:

São Paulo/SP

Job Requirements

Essential knowledge and skills:

• Bachelors degree in Biomedical Engineering Electrical Engineering Electronics Engineering Mechatronics Engineeringor a related technical field.

• Minimum of five (5) years of experience in medical device service technical support connectivity solutionsor a related technical function.

• Strong understanding of networking fundamentals.

• Experience supporting connected medical devices.

• Experience working directly with customers hospital IT departments Clinical Engineering teams and cross-functional technical stakeholders.

• Advanced English proficiency.

• Spanish is desirable.

• Valid drivers licenseisrequired.

Core competencies required for this role:

• Business understanding

• Problem solving

• Sense of Urgency

• Teamwork

• Results and Performance Driven

• Customer Focus

• Communication

Required Skills:

Preferred Skills:

Accelerating Applications Support Business Behavior Coaching Customer Centricity Customer Experience Management Customer Retentions Customer Support Customer Support Operations Customer Support Trends Data Analysis Issue Escalation Problem Solving Product Knowledge Service Request Management Teamwork Technical Troubleshooting

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1